EMOTIONAL INTELLIGENCE: KEY TO FIELD STAFF RETENTION IN MFIS
By Wamiq Zia Introduction The Field Managers are the backbone of any Microfinance Institution (MFI), they are the main link between the MFI and the clients that the MFI caters to. However, often this field-level staff has to work in extreme-pressure environments due to issues such as disbursing more loans, new client selection, etc. (Gray […]