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Though mobile financial services offer microfinance institutions an important new channel to serve clients, their staff remain their most valuable asset. This is an important consideration for institutions as transitioning to mobile-based services will require all of their departments to navigate change. Grameen Foundation worked with two institutions that offer microfinance services in Uganda to help increase the adoption of digital services among current and potential clients. This study details the experience of leaders and staff at both organizations
Grameen Foundation featured in GSMA’s report on Accelerating Digital Literacy: Empowering women to use the mobile internet
Grameen Foundation’s work with Cashpor MicroCredit Ltd., to provide mobile based serving services to its female clients, is featured as a case study in this report. The case study talks about the design and usability challenges faced, the lessons learned in implementing a mobile-based application for Cashpor’s clients, and the steps taken to overcome mental barriers to mobile usage..… Continue Reading(…)
With support from the Citi Foundation, Grameen Foundation India, in partnership with a mobile money provider and Sonata Finance Pvt. Ltd., a microfinance institution, is using a human-centered design approach to deliver mobile banking services and education to Sonata’s female borrowers in the State of Uttar Pradesh, India. In this blog post, we talk about insights we uncovered through our first round of customer research, conducted in preparation for the project pilot.… Continue Reading(…)
Grameen Foundation discusses the importance of change management and working closely with employees when financial institutions adopt mobile microfinance services… Continue Reading(…)
Our first two posts talked about how Non-Banking Finance Companies (NBFC)-Microfinance Institutions (MFIs) who wish to become Business Correspondents (BCs), offering multiple banking products can effectively influence
(a) Partners to develop a mutually beneficial, sustainable business model, and
(b) Employees to transition successfully into the new organizational model and deliver business results.
In this post, we turn our attention to the third pillar of organizational success—customers—and discuss ways for MFIs to engage effectively with them to drive product adoption and usage. Continue Reading(…)
Grameen Foundation and MetLife Foundation are partnering to advance financial inclusion in India. This new initiative is designed to leverage the combined strengths of commercial banks and local, trusted field-based organizations to create sustainable and viable banking services for the poor. The program will be executed over the next two years by Grameen Foundation India (GFI), a wholly-owned subsidiary of Grameen Foundation. Continue Reading(…)
Two MoTech-based services deployed in India, Mobile Kunji and Mobile Academy have won a Global Mobile Award at the Mobile World Congress in Barcelona. The services – as a package – won ‘Best Product or Service for Women in an Emerging Market’. The CEO of the GSMA said: “Our winners are in the esteemed company of the mobile innovators, pioneers and leaders that have won these coveted awards over the last two decades, many of whom have been game-changers in transforming the way that the world communicates.”. Continue Reading(…)
India’s Ministry of Health and Family Welfare, in close collaboration with BBC Media Action and with the support of the Bill & Melinda Gates Foundation, is scaling three of BBC Media Action’s maternal and child health mobile services, built on Grameen Foundation’s MOTECH platform, nationally across 35 states in the country. Continue Reading(…)
CGAP publishes a blog post on Grameen Foundation India’s experiences and learnings from a recent project, using a User-Centered Design approach to product development at an Indian Microfinance Institution, Grameen Financial Services Pvt Ltd. Continue Reading(…)
This collaboration will help GFI reach out more effectively with financial services to disadvantaged sections of the population via a multi-stakeholder approach and be part of the policy dialogue around financial inclusion in India . Chandni Ohri put in perspective GFI’s initiation into the MFIN network in this interview, published in the October 2014 issue of MFInclusion. Continue Reading(…)
Our first blog post in this series talked about the key items that Non Banking Financial Institution (NBFC)-Microfinance Institutions (MFIs) should negotiate with banking partners to ensure a long-term, sustainable partnership that furthers the financial inclusion goals of both parties. We now turn our attention to the internal changes that these MFIs must make to become effective Business Correspondents (BCs). Continue Reading(…)
Acumen and Grameen Foundation’s Ziqitza Study is selected as the Editor’s choice report for the “Practitioner’s hub for Inclusive Business”
Acumen and Grameen Foundation recently collaborated to study the poverty profile of clients of Ziqitza Health Care Ltd, a social enterprise providing emergency ambulance services, and better understand what factors might drive its outreach to the poor. The study has been selected as the Editor’s choice report for the “Practitioner’s hub for Inclusive Business”.Continue Reading(…)
Mumbai, India, Sept. 10, 2014 – Acumen, a leading social impact investor addressing poverty across Africa and South Asia, together with Grameen Foundation India recently partnered to better understand caller poverty levels for Ziqitza Health Care Limited, an Acumen investee providing emergency ambulance services in India. Continue Reading(…)
New Delhi, India, Sept. 5, 2014 – Grameen Foundation has received a grant from Citi Foundation to deliver integrated mobile financial services and mobile financial education to expand financial inclusion in India. The program will be managed by Grameen Foundation India (GFI), a wholly-owned subsidiary of Grameen Foundation. Continue Reading(…)
In recent announcements, the government of India has unveiled ambitious financial inclusion plans of which the Business Correspondent (BC) model is a key piece. Over the next several weeks, Grameen Foundation India (a wholly-owned subsidiary of Grameen Foundation) will post a series of blogs that discuss this model and how to make it work for promoting financial inclusion in India. Continue Reading(…)
Acche din for the financially excluded or too much din?- Vikram Gandhi & Chandni Ohri, Business Standard, August 20, 2014
Interview of Chandni Ohri, CEO, Grameen Foundation India, in the Summit Bulletin published by the organisers of Microfinance India Conference 2013
This compendium of Discussion papers documents the experiences of BC practitioners working in the field in order to share their experiences, brainstorm solutions to operational challenges that are within the purview of the existing regulatory norms, and also highlight the macro issues that require policy amendments from the regulators and banks.
12 Nov 2013
This Case Study on Channel Innovation explores how Cashpor transformed from a MFI to a MFI-BC to provide multiple financial services to the poor.
12 Nov 2013
This case study analyzes Cashpor’s Business Correspondent (BC) model and describes the infrastructure used to deliver the BC services. It studies the financial viability and strengths of Cashpor’s business model and attempts to arrive at some general principles that BCs could adopt in order to attain financial viability.
12 Nov 2013
It is estimated that at a country level, 80% of the the 100 million bank accounts (NFAs) opened for the poor opened become dormant. This case study talks about Cashpor/ GFI’s experience in managing dormancy in savings accounts opened by Cashpor as a Business Correspondent- Today Cashpor is serving more than 133,000 savers with dormancy rates in the range of just 20%.
25 July 2013
Titled ‘A Poverty Lens on Financial Inclusion’, this report is an initiative of Grameen Foundation India in partnership with EDA to understand the poverty profile of microfinance clients in the state of Karnataka, with an aim to get better insights and an understanding of the outreach of microfinance in the state.
04 July 2013